Refund policy

Our Satisfaction Guarantee

We're a small studio run by dog lovers, and we want you to love your shirt. If something isn't right, we're here to make it right. Reach out within 30 days of delivery and we'll take care of you.

Order Changes & Cancellations

Every shirt is printed for you when you order. You can cancel your order yourself from your account within 1 hour of placing it. After that, just email us. As long as it's within 12 hours of placing your order, we can still fix a size, color, or address, or cancel it for you. After 12 hours, your order is already in production and cannot be changed.

Damaged, Misprinted, or Lost: This One's On Us

You're fully covered. Email us within 30 days of delivery with your order number and one photo (neck tag, design, and the issue together), and we'll send a free reprint or a full refund, your choice. There's no need to mail anything back.

Wrong Size?

Sizing online is tricky, so here's how we help. Because each shirt is printed just for you, we can't offer standard returns or exchanges. But if the fit isn't right, email us at support@dogwearstudio.com within 30 days of delivery and we'll send return instructions.

Once your unworn, undamaged shirt arrives back with us, we'll issue a store credit for the price you paid for the shirt that you can put toward the right size.

Returned shirts go to dog charities that use them for their fundraisers. It's one small way we try to give back.

Print & Fit: What's Normal

Our tees are garment-dyed and printed by hand, so slight variation in placement and color is part of the character, not a defect. Sizes can vary about ±1½" from the chart. Please check Find My Size on any product page before ordering.

Shipping: Delays vs. Lost Packages

Once an order ships, delivery is in the carrier's hands, and weather or holidays can slow things down. If tracking is just moving slowly, hang tight. It's usually on its way. But if tracking stalls for a while, or a package is marked delivered and isn't in hand, email us within 30 days and we'll investigate with the carrier and make it right.

If the carrier shows your package was delivered to your shipping address but you cannot locate it, contact your local carrier. Once we ship and the shipping carrier confirms delivery, it's truly out of our hands. We are happy to provide you with any information you might need to file your claim with the carrier that confirmed delivery of your order.

Wrong Address

Please double-check your shipping address before completing your order. We're not able to change it once your order is in production, and we can't take responsibility for a package sent to an address entered incorrectly at checkout. If a package is returned to us, we're glad to re-send it. You'd just cover the reshipment postage.

Change of Mind & Gift Cards

Because everything is printed to order especially for you, we're not able to accept change-of-mind returns. The 12-hour window above is your chance to make changes. Gift cards are non-refundable.